Charles Maund Volkswagen Testimonials - See What Our Customers Have to Say.

We look forward to working with you too!

Hi there!! I purchased the 2010 Nissan Cube last night from yalls business with Johnny Jarrott and I just wanted to inform you that I had such a pleasant experience!! I came in from San Antonio and so we had handled a lot of the sale via phone and email. EVERY single aspect of the info he relayed to me about the vehicle was accurate and to the T when I finally was able to see the vehicle in person. I was extremely pleased by that, as I would not have wanted to drive an hour & a half out there, only to find out that the vehicle, price, condition, etc was not as described. My dad came along with me and he, too, was very impressed by Johnny, George, and this dealership as a whole. He works for USAA in the auto insurance claims dept. and told me that he will DEFINITELY recommend your business to anyone he knows who's looking. He kept saying, the whole way back to SA, that he was so impressed at how hassle free yall were, how nice Johnny was, how quick the whole process was, etc. Thank yall so much for such a great experience!! : )

Terumi G.
This is for Johnny Jarrott at Charles Maund Imports. He is the nicest car salesman I have ever encountered. We did the whole deal in less than two hours. One thing I particularly liked was that we didn't have to go through that silly game of ''let me go ask my boss.'' We negotiated, he made a quick call; we negotiated again. Very business like and not sleezy at all. Thatnk you Johnny Jarrott. Car is great -- We'll be back

My overall experience with Charles Maund Imports was one of the best experiences I have had the pleasure of working with. I have purchased several cars from several different dealerships and Charles Maund Imports was by far the best. My sales associate, Jack Colp was so personable and friendly, not one time did I feel anxious to leave, and I could have stayed there all day talking to him. We did not play the back and fourth game with the numbers. I got a very fair price on my trade and purchase price of my car. Not only would I recommend Charles Maund Imports to anyone, I have no doubt I know were I will buy a car in the future. Thank you Jack and everyone up there for a wonderful car buying experience.

Tom Ordner

We purchased a new to us Nissan Altima from Jack Colp at Mound Imports. Jack was a pleasure to do business with. He was friendly, knowledgeable, attentive, and no pressure through the entire process. The dealership made every step of the transaction, from trade in to financing, easy and painless. We would highly recommend Jack and the dealership and would purchase again from them again!


Marc Smith was very friendly and reasonable. He showed us a 2005 Mazda3, and sold it to us for a great price of 9000. He really seemed like he knew what he was talking about and made us feel very welcome. The car was in good shape, and ran very smoothly

The car buying experience can be a bit overwhelming & the last thing I want is a pushy salesperson when I am about to spend a lot of money on a car. My salesperson Johnny was easy to deal with and I did not feel pressured into making a decision. There were a few touch up repairs on the vehicle that he said he would get done & he did without me having to ask again. I would recommend giving them a shot at your business.

Wow! Didn't know buying a car could be so easy. Johnny was so laid back that I never felt pressured to buy. He even let me walk away from the deal my first visit and come back a week later without any hassle. George was great too and helped me get my financing arranged in about 30 minutes. Johnny and George were both friendly, funny, and low pressure. They gave me a great deal on my trade in and more than a fair price on the car I purchased. I couldn't have asked for a better experience. Also, the cars there are all gorgeous! They have all models, from sporty to utility. If you ever need a car, go see these guys!!!

I'm very happy with the purchase of my 08 dodge ram 1500 I bought from charles maund. I searched for over 3 weeks going to dealership to dealership for not only a great price on a newer truck, but to get top dollar for my trade in as well. Mr. Jarrott worked above and beyond for two days to meet all my expectation for car buying. He made sure that I received top dollar for my trade, and beat the price on a same year model vehicle, with similar miles that of another dealership was trying to offer me prior to coming to this dealership. THANKS Johnny!!!!!!

I went into the dealorship happy with my current vehicle. I just had my eye on a possible upgrade and wanted to see if they culd make it work. Mr. Jarrott recognized my situation and bent over backwards to make it happen for me. There were no ''pitches'' or ''switches'' , just good old fashioned honest sales. Overall the experience was very pleasant and I felt I got a great deal. I would reccomend this dealor and this salesperson to anyone looking for a great vehicle at a great price!(Which is just about everyone!)
Thank you!
Michael Vommaro

Great place to buy a car. I dread the ''car sales game'' and there wasn't a hint of such a thing in our experience with this dealership. We worked with Jack and I cannot say enough nice things about him. He was very fair, honest, and helpful to name a just a few of his winning traits.

The website is also very helpful and well designed.

I will certainly return to this dealership the next time we are in the market for a car and have already referred several friends.

We had a good experience...Johnny was very nice, sincere and helpful. Service was good and we were in and out with our certified pre-owned car without delay. They honored our requests and were low key about the whole process...that appealed to me personally. Would recommend them.

We were extremely happy with our trade. When we showed up to look at the vehicle and take a test drive, Mark was already helping two other customers. We didn't realize it at first because we still felt like we were getting individual attention and the other customers appeared to feel the same way. We were not pressured into making a decision that day or to go on to the next step which was a huge relief. There was also a large variety of vehicles and prices on the lot that we were allowed to look at (as well as online) and test drive without someone hovering over us trying to make a sale.

The next day we met with Johnny to move forward with our trade. My husband had specific pricing in mind and Johnny worked hard to meet those requirements. He too was very friendly and approachable. We did not do any financing, so I have no opinion on that.

We are enjoying our ''new'' vehicle and very pleased with the entire experience. If we find ourselves looking for another vehicle in the future, this will be one of the first places we look!

We had a good experience...Johnny was very nice, sincere and helpful. Service was good and we were in and out with our certified pre-owned car without delay. They honored our requests and were low key about the whole process...that appealed to me personally. Would recommend them

I had a great experience at Charles Maund Volkswagon, I called Johnny(Sale Rep.) over the phone and told him how much I wanted to pay and what car I wanted, He told me to come get my car!!! I bought a 2007 Toyato Camry, it has been 2 weeks and I am loving it. I will gladly recommend my family and friends to this dealership

I had a very good experience with Charles Maund Imports. Johnny was very easy going and honest. The car I bought was in excelent conditionand i'm super happy with it. I would highly recommend this dealer to friends and family. I was also very happy with how quickly they got the car ready to roll after all the paperwork was done.

It was such a great buying and selling experience I had with Maund Import, especially Johnny. Such an enthusiastic salesman; but most importantly, he's always willing to work out a deal for you. Great dealer! Totally recommend to anyone who wants to make selling and buying their car the easy way.

Jack was our salesperson. We loved the car and he was very helpful in letting us test drive and giving us the background information on the car. He was friendly and honest and that meant a lot to us.
Thank you for your assistance. We love the used car that we purchased.

I was in the market for a used Lexus or Infinity and only had one day to find one. I searched the web and came accross Maund Imports. They had one of each of the cars that I was looking for. I called and Johnny answered the phone. We had a quick conversation and I agreed to swing by and take a look at the cars. He gave me the keys and I went to looking without any pressure at all. Once I looked over the cars I went back in and Johnny helped me figure out all of my questions. Needless to say the lack of pressure and the willingness to answer any and all of my questions I wound up driving home with a Lexus. The whole transaction was the smoothest car buying experience that I have ever had. The prices were exceptional and the financing was just as good. I will be sending all of my friends and family to talk to Maund Imports if they are looking for a very solid used vehicle with no hassle. Great overall experience.


Bought a Routan great shape and with warranty. Johnny was a great sales person, and everyone in financing worked hard to get the best rate possible on a used car. They went above and beyond to get the car ready for delivery and make the signing of papers smooth since we have small kids with short attentions span

I went to this dealership to test drive the Jetta because i absolutely love them! As soon as I walked in they were nice and helped me to get the perfect car. Not pushy and no long waits. Great service! Jack was great and seemed like he truly cared. Other dealerships i didn't have that luck. Great people at this car dealership and I would highly recommend to anyone!

I was in the market for a certain vehicle, and through an online saerch, I was connected with Charles Maund Volkswagen. I got in contact with whom I can say is the friendliest car salesman I have ever met, Mr. Johhny Jarrot. When I came to the dealer to look at the vehicle, he had it all ready and let my wife and I take it on a test drive while he had our trade-in appraised. Long story short, in a couple of hours, we had our chosen vehicle and had received a generous trade-in offer. Mr. Marshall Reeves of the finance department had great news for us when we visited with him to talk financing options and was also a pleasure to work with. All in all, our experience in obtaining our dream vehicle was made easy and worry free thanks to Johhny Jarrot and the wonderful staff of Charles Maund Volkswagen. My wife and I would recommend this dealer to anyone who is lookiing for great vehicles at great prices, serviced by a friendly staff.

The overall car purchase experience was fantastic. Johnny Jarrot was a real pleasure to deal with. He was friendly, to the point, and the entire buying experience was accomplished in one short evening. I received excellent value on my trade-in and was given the opportunity to take the car under consideration to a remote location for my spouse to look at and drive. My total expectations were met and the buying experience was superior to any I've ever experienced before. Great job.


I had been searching for a new used car for over a month and a half, when I came upon a car that was at Charles Maund Imports. I was impressed with the website automatically, with its abundance of information about each vehicle and the plethora of pictures. When I decided that one of the vehicles looked like it would be worth a trip to the dealership, I brought my family from Georgetown to Austin to look at the car. When we drove up, we felt right at home. Johnny was a great salesman and was very informative and was more than willing to answer any of our questions, investigate further information about the vehicle, and work with us in our budget. Overall, it was a great experience and we drove the car home that afternoon. I will definitely suggest Charles Maund Imports to friends who are in the market for a great quality used car and who want to deal with welcoming, quality salesmen

Our experience purchasing a car from Charles Maund Imports was just fantastic! The asking price more than fair, and the entire transaction felt closer to a conversation with a good & trusted friend. Our experience with Charles Maund definitely stands in contrast to the usual hand wringing, haggling poker game of purchasing a used car. Thanks to salesman Johnny Jarrott and the team for making what had been a very stressful situation with other dealers easy and enjoyable.”
Johnny Jarrott is an honest person and a pleasure to deal with. You guys have a customer for life and we are anxious to spread the word about Charles Maund Imports

We worked with Johnny on purchasing a used VW. We knew that we wanted a VW, we just had to find the right one. Johnny worked with us and was patient as we made our decision. He also helped rush the process along, since we had to quickly leave to go back to Iraq. It was a great experience and we even got the car as a VW certified. I would recommend Johnny and this dealership to anyone

Was looking for a Lexus IS series, they had just the one I wanted with the extra options. The price they had it at was lower than what I was seeing from some private parties. They had a little room to negotiate with me to get closer to what I wanted to pay but I didn't didn't have to go back and forth all day on it. Great service, nice folks, easy transaction. I'd definately go there again and would recommend them to anyone. A big dealer with the personal service of a small one. Ask for Johnny - a good guy.

I had no idea that my first car to buy was going to be a BMW. They were great helping me get it financed. Even let me drive it to work (probably so I could fall in love with it more). Great experience if I could buy another car at the moment it would probably be through them.

I had been looking for a Tacoma for some time and one showed up on their lot. I didn't have much equity in my trade, but they were still able to make a really good deal under the terms that I needed, and were really helpful and efficient in completing the paper work. Very pleased with the purchase and experience.

Jack Colp has provided outstanding after-sales support in the fortnight since I purchased a certified pre-owned VW from him. After answering a barrage of questions about the vehicle I was there to see, Jack expertly guided me through the sales process. George Moreno ensured that the potentially stressful financial paperwork was addressed efficiently, with excellent guidance about the benefits of various financing options. Jack has been attentive about responding to post-sale queries, including personally overseeing some work undertaken by the mechanics, even though he could have asked me to liaise with the the department in question on my own. Had I not been so enthusiastic about driving my new car, I am certain that further minor cosmetic work would have been undertaken at no extra cost to me. Overall it was a pleasant, stress-free experience, buying a truly special car. This is the second time I have purchased a vehicle from this highly professional team. It obviously helps that they continue to choose an impressive inventory of used vehicles. To their credit they provide all the benefits of a Volkswagen dealer (certified pre-owned program) without steering you towards a VW if you are looking for something different. I found both vehicles on their website prior to visiting the lot, which definitely saved me time.

Firstly, the place was very easy to find, and there was no wait when I got there. It was as if they were waiting to see me, so that was really nice. The paperwork was easy, quick, and painless, and Johnny and the other employees were very friendly and trustworthy.

The reason for this rating is the customer service was great, the quality of work was also great. I felt the friendliness was very friendly. My overall experience was nothing less than great. The price was good but free would have been great.
Over all it was a great experience

Johnny was very easy to work with. He was responsive when I had questions, and he accommodated me when I was able to come and check the car out. It was a very simple test drive process where I simply gave him my driver's license and I was able to get to know the car. Johnny was patient as I made my decision and was able to get very close to the price I wanted to pay. And he threw in a couple of free tanks of gas on top of it all. Not necessarily being a big believer in the honesty of used car salesmen, I was impressed that Johnny was true to his word throughout the process. The sales transaction itself was quick and easy even after I changed my mind about financing at the last minute.

Overall, a very good experience. I recommend Johnny at Maund Imports.

I was searching for a Beetle, and Marc found me the exact one I wanted. I had financing through my bank, however, he asked if he could try to get me a better deal. He was able to get me a drastically lower rate than my bank. The process was so completely easy and hassle free. The price he quoted was the price I paid. He was pleasant, professional and efficient. I never thought buying a car could be so completely easy. The finance guy (forgot his name) was friendly and explained everything to me in simple terms. The whole process took less than an hour and I have more than what I original thought I'd be able to get! Absolutely thrilled with the staff, and would highly recommended this dealership to anyone! Thanks so much, guys, you took the ''ugh'' out of car shopping! Can't wait to buy my next car with Charles Maund!

Dealt with Johnny Jarrott no pressure very low key and honest. Bought a king ranch pickup , took for a test drive, told johnny what length of term and payment i wanted and he went to work. He called the bank and did everything . Closing was easy presented with the warranty and declined in and out in about an hour.

Firstly, the place was very easy to find, and there was no wait when I got there. It was as if they were waiting to see me, so that was really nice. The paperwork was easy, quick, and painless, and Johnny and the other employees were very friendly and trustworthy.

It was late in the evening when I went to look at used Honda Civic Hybrid. Johnny showed the car. He was very friendly, courteous and patient. He gave a good deal too. He has lot of sales experience and he knows very well how to deal with the customers. I would recommend to meet Johnny if anyone is planning to buy a used car and ofcourse MaundImports used car facility too.

My husband and I traded both of our vehicles and Johnny worked very hard to get us into the vehicles we wanted. He was very friendly and honest. Thank you Johnny for all your hard work. We will definately recommend him to our friends and family.Johnny made sure we were given the most for our trade ins and the best price on the vehicles we purchased.

The Hills
Our experience with Marc Smith and Charles Maund Volkswagen was EXCEPTIONAL !!! We have purchased many automobiles and this was by far the most pleasant purchase we have ever had. From the first phone contact to the final delivery we have been more than pleased with the professional approach, the attention to detail and their concern for our complete satisfaction. We have told our family and friends that if they need any automobile, they should contact Marc and Charles Maund Volkswagen.

Our thanks to them and our best wishes for their continued success,

Bob and Peg Gerrie
Johnny Jarrott was courteous and friendly from the beginning to the end, I was very happy with the amount of information about the vehicle that was made available to me when I visited the dealership, and they had what I was looking for. The sales team was top notch, as well as the other group that handles the credit, they were effective in getting me the credit I needed to make the purchase.

I've never liked dealing with car salesmen, but Mark was truly friendly, and made me instantly comfortable. He went above and beyond the call of duty, and got me a great deal, with no hassle. Would highly recommend him to anyone looking for a great car buying experience.

Hi- We were headed to eat down the street at Houston's and saw your dealership and decided to stop by and see what used Beetles you had. Johnny came down to meet us and with his help, we decided on a car right then and there! He was very personable and he did everything he could to make the sale. We are hooked on Charles Maund VW! Thanks so much!

The Perkal's
I was looking online for a replacement for a vehicle my son wrecked, and saw almost the exact same SUV that was in the accident. When I went to the lot, Marc was very helpful, let us test out the car, and showed us alternatives. He had honest answers to all of the many questions. He was not pushy, although he did remind us that it was a great deal and would likely sell quickly. We left the lot and looked elsewhere, both private owners and another dealership. I was unable to find any other car within my price range that even came close as far as quality. He didn't really have to work to push the SUV, as I know it is a good car, and also that it is a safe car (my kid is still with us). The price was fair, and Marc gave us a free CarFax report. When we decided to purchase the vehicle, I called Marc, and he had the paperwork and car ready when we arrived. I probably spent a total of 1 hour at the dealership with both visits. That has never happened to me before. It usually encompasses several hours. I did not feel rushed, and I did not feel pushed into something I may not want. Thank you. I believe Marc is a professional who knows his job and very good with people.
We were looking for a certain used car and had been looking for over a month. I found the car online at one of the car sites, it listed Charles Maund as the dealer. There were two different cars that we were intrested in and they had both on the used car lot. We spoke with Johnny Jarrott and requested a test drive. He came right away with the keys to the first car and ensured it had enough gas for a good test drive and sent us on our way. After that drive we requsted the next car, again right out with the keys and sent us on our way. It was the most pleasant experiance we have had during this car hunt. We loved the second car and asked to take it to our mechanic to have it checked out. No problem getting it to take to the mechanic, the car checked out and we decided to buy it. The buying process was smooth and fast, no back and forth, a fair price upfront and a fast and friendly signing. If you are looking for a good used car with out hassle, go see Johnny Jarrott at Charles Maund, he will take great care of you.

Pamela W.
Here is another great review for Johnny and the staff over at Charles Maund Imports. All the great reviews are true they met me at the price I wanted did not take long at all. My daughter and I had a very pleasant time there, great website to look up vehicles would definitely recommend to everyone who is looking for a new ride to stop by there first

Ryan S.
I recently purchased a 2004 Chevy Tahoe Z71 from Charles Maund Imports. I would like to commend them on their mentality to provide excellent customer service. Not only did they have the exact vehicle that I was looking for, but I worked with Marc Smith to get it into my price range and include other extras that I was looking for in the vehicle.

Since purchasing this car, Marc and I have kept in communication and he has met every single one of my needs. I would highly recommend utilizing the excellent staff at Charles Maund imports. I know that Marc's commitment to excellent customer service went above and beyond.

Blake A.
I purchaed a vehicle from Charles Maund Imports this weekend and recevied excellent service throughout the process.
Best car buying experience I have ever had.
Thank you Johnny Jarrott

Daniel R.

I purchased a pre-owned car for my daughter and recieved great service. The salesman, Johnny Jarrott was professional and respectful .

Dan W
When I arrived at the dealership, I already knew the car I wanted. So when Boon approached me and my boyfriend we got straight to business. We test drove it and fell in love with the car so they appraised our car and Lee gave us the most money for our trade-in than we had gotten in the 4 other dealerships we visited. I always have a good nights sleep before I make a big decision so the next morning we were there bright and early. We negociated the price, and I feel like I got a great deal on it too. Overall my experience was wonderful! They didn't try to sell us unneccessary add-ons and they were very friendly! Next time I am in the market for a used car, I'll be sure to pay them a visit!

L Martinez
I found the car I was looking for online, called up and spoke with Johnny Jarrott who was real friendly with all of my questions. I came by the next day and was suprised at how easy it was. I told them my price, they came back and were able to meet me with no negotiating. Definitely the easiest car purchasing experience I ever recieved. A lot of car dealerships tack on a very expensive ''dealer fee'' The price Johnny game me was exactly the price that I paid with no ''extra fees'' once I paid for the car.
Definitely would recommend to anyone looking for a quality import, to check out the Guys at Maund Imports.

Chad B
I really was happy with my purchase here. I was doubtful that they could get me where I needed to be with a vehicle purchase. They did though, and I love my new car! I got a great rate and a warranty to boot. I really appreciate the fact that they let me test drive on my own too. They had lots of really nice vehicles on their lot. I loved the fact they had a nice waiting area that was kid friendly too... I have a 3 yr old son and my bf's 4 and 5 yr olds were with me too when I went to get my new car. They were very accomidating! Thank you all again for your great service!

Jackie N
I was afraid to buy a new car because the salesman can easily take advantage of you. That was not the case for my last experience. The salesman Johnny Jarrett was extremely helpful, but was never pushy. I never felt pressure from him to buy and he was very honest. His general attitude was one of the main reasons that I decided to go ahead and buy from these guys instead of continuing my search. Everyone at the used car lot was very laid back and willing to help in any way to get me the best deal. I highly recommend them for anyone looking to buy a used car!

Tara M.
Who said buying a used car is a headache? Our salesman went out of his way to get us the best car possible for our needs and pocketbook. Johnny Jarrett even crawled under the car to check for leaks! The new location on the corner of Burnet and St. Joseph (Northcross) is very convenient. I would not hesitate to do business with this sales team again.

Rena M.

No complaints here! Told Lee what I wanted, within 24 hours, he had it on his lot!

John D
I just bought my first car from this place (a 2007 VW Passat 2.0T) and I could not have been any happier with what I got or my experience! The used cars on their lot are some of the cleanest and most well maintained in Austin. I visited 6 other used dealerships in the area before coming to this one, so I can say this with confidence. Their salesmen are very laid back and helpful, too.

Here's a summary of my buying experience: I found two cars on their web site that I liked, called them up to ask if they still had them, and once they said both were still there, headed over. As soon as I arrived, the salesman I had spoken to on the phone simply introduced himself, handed me the keys to one of the cars I was interested in, and then left me alone so I could take it for a spin around the neighborhood by myself. When I returned, he had the keys to the second car waiting for me. After test driving both of them, I was ready to buy one, but the salesman wanted me to try out another car I did not notice online which was similar to the ones I had tested, but was cheaper. My salesman, Johnny, wanted me to get the best deal I could get. He didn't have to do this and I'm sure some of the other dealers I had encountered at other dealerships over the past week wouldn't have.

The negotiation, if it can be called that, was painless. I asked them for their best price and I honestly believe that's what they gave me. Not only was the price competitive with other dealerships in the area, but it was significantly less than the Kelley Blue Book suggested retail price. Plus, I got a nice 2 year or 24,000 mile warranty, which, while I most likely will not need, does give me some piece of mind. Buying a car that a stranger drove for years can be scary and a warranty really helps alleviate the fear that something could go wrong after the purchase.

If you're looking for a used car in Austin, you owe it to yourself to at least check this place out. Definitely check it out if you're looking for a Volkswagen. Johnny and Lee are the guys who helped me out, and they will take care of you, but I'm sure the other people who work there are good, too.

David C
I am not a person who enjoys buying cars. Found the vehical that I liked at Charles Maund Imports via the internet and set up a time for me to come look at the car. I had financing pre-approved via the dealership and made it clear that I was not in the mood to haggle and go through a long process of getting the deal done.

When I arrived Johnny had the car parked in the shade. He gave quick overview of the vehical and then let me test drive at my leisure. I decided I wanted the vehical, made an offer, they countered and we settled. Financing and registration took all of 15 minutes and I was on my way. It was quick, easy and painless. Next month I want to buy another vehical and if Maund import has the car I want Johnny will have another sale for sure.

Highly recommend Maund Imports and Johnny....

Greg Anderson
Johnny and the staff at Charles Maund Imports were very helpful and great to work with on the purchase of my new vehicle. They made the process very easy and painless and I would definitely visit them again when I am ready to make another change

Mike S
I just purchased a 2009 Jetta from Maund Imports. Marc Smith was the sales person. He really helped me figure out which car was the best deal for me and my situation. I had a number of issues to over come and Lee the sales manager and George in finance went out of their way to help me and make things work. I am a big fan of these guys and highly reccommend them to anyone looking for a used car. Why would you go anywhere else?

Linda S
Marc Smith, our sales rep @ Charles Maund, made buying a car effortless. It was also a surprisingly good experience.I apprecitae all of the assistance and professionalism given by Marc and the staff, including George Moreno the financial guru...
Thanks for a great experience!

Rae and Marco Flores
I purchased a used Jetta from Charles Maund VW used cars division. It was the best experience I've ever had buying a car. The salesmen were informed and never pushy. They answered all my questions and were quick to offer any guidance I needed. Overall, an extremely pleasant experience

Lee S
I Bought my last 2 cars from Maund, and my son did too. Maund is good. I've always had great service and loved my cars...

Austin m.'s
Went in looking for a good deal on a used VW for my daughter. Even with my somewhat limited price range I was treated with respect. Mark was able to find a Rabbit and she drove off the lot that day! Next time I'm on the market for used I'll give these guys a shot first!

Isaac L.
We just recently purchased our second car with Maund Imports & have been super pleased with the level of customer service we received with both purchases. We knew immediately after Marc sold us the first car that we would return. I couldn't have put a better team together if I tried, they are all very helpful. We would really like to say a special thank you to the manager Lee, for understanding what we needed with this second purchase

britney w.
We did a lot of research before buying, and this dealership had the lowest price for the vehicle/mileage that we found anywhere. We sent an initial email which was promptly answered. When we arrived at the dealership, Marc Smith allowed us to test drive the vehicle, and had it cleaned and waiting for us. He applied zero pressure to us throughout the whole experience. He was easily accessible by phone and if we left a message, he called us back right away. When we finally bought the car, meeting with the finance manager took all of 20 minutes. There was no haggling or gimmicks. They also suggested that if we wanted to have the car looked over, a company called ''Auto P.I.'' We had a great experience with them, as well. They were happy to comply with any requests for minor improvements to the vehicle. We were very impressed with their service overall. No complaints.


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